Extend Communications - Brantford
Extend Communications is an inbound call centre offering Business to Business and Business to Consumer telecommunications services to corporate clients. Based in Brantford, Ontario, for fifty years Extend Communications Inc. has been offering telecommunications solutions for business that includes telephone answering, email response, web interaction, and after-hours emergency dispatch. Extend Communications serves clients across Ontario and throughout Canada and the United States.
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Business Operation Hours
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Monday
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9:00 AM to 5:00 PM
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Tuesday
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12:00 AM to
11:30 PM
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Wednesday
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12:00 AM to 11:30 PM
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Thursday
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12:00 AM to 11:30 PM
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Friday
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12:00 AM to 11:30 PM
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Saturday
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12:00 AM to 11:30 PM
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Sunday
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12:00 AM to 11:30 PM
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Additional Information
Extend built a brand-new state-of-the-art operations centre in 2013. The centre is equipped with the latest in digital equipment and technology, not to mention an amazing working environment for our staff. In addition to our new operations centre, we maintain a complete backup call centre at another location, all primed and ready to go in the event of severe disaster. Our digital technology provides a highly scaleable platform capable of handling very large call volumes, and ensures no service interruptions in the event of storms, evacuations, or other natural disasters.Read about our infrastructure here, or better yet, stop by anytime for a tour!!
Extend Communications Inc. operates a 24/7 contact centre, and as such employs staff in the building and on-call, to respond to any emergency situation immediately. In addition, 24/7 support and maintenance contracts are in force with all major suppliers of both software and hardware. Give us a disaster recovery scenario, and we’ll tell you how we can handle it. We have backup generators for the backup generator, back-up air conditioners for the server room, and more as part of our business contingency planning.
Product and Services
We believe in integrity, innovation, initiative and in our individuals. We are looking to build long-term relationship with clients who value the same and with our extensive call center experience we know the strategies that work.We deal with hundreds of clients across varying industries, so we have experience handling inbound calls for nearly every business.
Launching a new program can be daunting enough, without talking to long distance carriers for your rate plan, number guarantee, vanity request, conversion number, etc, etc. We know the lingo, the carriers, the proper contacts, and can help implement your number quickly and effortlessly. In addition, we have lots of numbers “on-hand”, and can provide you with a dedicated, custom answered toll free number within minutes of your request!
Languages Spoken
English
Payment Options
Visa,Master Card,Cash,Check
Year Established
1956
